Frequently Asked Questions

How do I pay ?

We do not take payment on-line; instead payment can be made by any of the following methods -
Debit card over the phone - our office number is 01726 842525
Credit card over the phone - sorry, but a 2% surcharge applies to credit cards only
Direct bank transfer - please contact us for account details
Cheque, payable to Mevagissey Holiday Cottages

Is bedlinen included ?

Yes, the bedlinen is included at all the properties. Beds will be made up (with duvets) ready for your arrival. Please note, if using an under-occupancy discount - bedding for the number of people specified on the booking form will be provided. If the 2-person discount is used at properties sleeping 4 people, only bedlinen for the double bed will be included.

What about bathroom and beach towels ?

We ask guests to bring their own bathroom and beach towels; the exceptions are Kernewek, Sycamores, Trewollock, The Old Chapel and Handspan Cottage where bathroom towels (but not beach towels) are provided. Bathroom towels are usually available to hire if booked in advance, please enquire for details.

How do you calculate the price for short breaks, and can I book just one or 2 nights ?

The minimum stay is 3 nights, which is calculated as 70% of the weekly tariff; a 4 night stay is 80% of the weekly rate, 5 nights 90% and 6 nights 95%. Short breaks are not normally available between mid - May and the end of September.

Can I bring a pet ?

You are welcome to bring a dog to Goose Cottage, Coach House, Cobbles, The Old Dairy and Treleaven, subject to a small charge (£15/wk/per pet). Trewollock will often accept one well behaved dog; please contact us to discuss. We would remind visitors that pets are not allowed in the bedrooms, or on the furniture, and must never be left on their own in the property. Pets should also be cleared up after, both inside (animal hair) and outside the properties.

Where do I park, and is there a charge ?

Each property description states if the cottage has parking, and whether this is on-site, or by permit for the harbourside cottages. Sunhaven and Yellow Quayside come with permits to cover the parking charge; after unloading, cars must be parked in the harbour car park which is approx 3-5 mins walk from the cottages. Cobbles comes with a parking permit for Sunny Corner car park. Visitors staying at Handspan Cottage will need to park in one of the village car parks; the Harbour Car park and Willow car park offer  weekly ticket which cost approx. £30 per week. If you are staying at a village centre cottage without on-site parking you will need to carry your luggage/shopping to and from the nearest car park - please check with us before booking if this is likely to be a problem.The short stay car park allows free parking overnight (from 10pm - 9am), ideal if you are likely to be out in your car a lot during your stay.

What time can we arrive, and when must we depart ?

Generally, properties are available from 3pm. If a property has a different arrival time, you will be informed when your booking is confirmed. We realise that during the busy holiday times people often travel early in the morning to avoid traffic; we are however unable to allow access to holiday properties any earlier than stated, as it is impossible to fully clean and prepare a property in less time. Likewise, we ask all visitors to vacate the properties by 10am on the morning of departure.

Where do we collect the keys from ?

Full details of where to collect the key, and directions to the property, will be sent approximately 2 weeks before the start of your holiday.

Can we all squeeze into the cottage? The kids don't mind sleeping on the floor !

All properties clearly state a maximum occupancy, and this includes children over the age of 12 months. Babies under 12 months do not count towards occupancy, but must be included on the booking form. A few of the one bedroom cottages do not allow any children, usually for safety reasons. If you are found to exceed the maximum occupancy of a property, we reserve the right to terminate your booking and will ask you to vacate the property. No refund of the remaining rental will be made.

What is the mobile coverage like ?

Good mobile reception in Mevagissey and Gorran Haven, but mobile phone coverage in Charlestown can be patchy.

Do the properties have Wi-Fi ?

Yes, all have free Wi-Fi

Do any of the properties have a woodburner or an open fire ?

The Coach House and Cobbles have open fires, in addition to storage heating or electric radiators. Generally an initial basket of fuel is provided during the winter months, further supplies can be purchased locally.

What do we do if we have a problem during our stay ?

You will be given contact details and numbers for the owners or their caretakers, and we are always available to help sort things out. We will always do our best to resolve things quickly, but we need to know immediately if there is something wrong - we cannot resolve problems once you have returned home, without saying anything during your stay. We are members of the English Association of Self Catering Operators and you have the reassurance of knowing that in the unlikely event of a complaint that cannot be resolved with us, you can use the EASCO dispute resolution service, a low-cost independent arbitration service.

We've made a booking and paid the deposit (and / or balance), but now want to cancel. Can I have my money back ?

A booking is a legally binding contract, and guests cancelling a booking will lose any monies paid, subject to our terms and conditions. Cancellation insurance is strongly recommended, see the Travel Insurance link at the bottom of the page. Mevagissey Holiday Cottages takes bookings via its website, over the phone, via email requests, and from guests in person. Any person wishing to book a holiday via any of these methods acknowledges that such a booking is made subject to our terms and conditions.You may only request a booking if you agree to these terms and conditions. By requesting a booking you are deemed to have accepted these terms and conditions as governing your booking.

Finally, when choosing a property think carefully about your requirements; cottages in the centre of villages may be convenient for shops/pubs/restaurants, but that often means there is no garden, there may be traffic noise, or parking may be several minutes walk away. Places out of the village centre may be great for peace and tranquility, but you will have a longer walk to get milk or a newspaper. Some of the cottages are hundreds of years old, and may have low ceilings or beams which may be a problem if you are very tall. Mevagissey is perched on steep hills that drop down to the harbour, and this means properties are often approached via steps, or have several flights of stairs inside. Seagulls can be noisy, seaweed may be smelly, and your romantic spot close to the water may mean waves against the windows during a storm! I am always happy to discuss the pro's and con's of each property to help you choose the most suitable place for your holiday, particularly if you have any health or mobility issues, so please feel free to ring for a chat!

Helen Whatty