Frequently Asked Questions


Coronavirus information

We are pleased to confirm we re-opened on 4th July; we have worked with the cottage owners, the cleaning companies and the relevant trade organisations to complete risk assessments and draw up enhanced cleaning protocols to keep our guests, our cleaning staff and the community safe. Your holiday will be a little different this year, as you will need to plan ahead and pre-book more, but our beautiful beaches, coastal walks and gardens are as gorgeous as ever! If you have any questions or need some reassurance please feel free to ring me at any time - you won't get put in a call centre queue or get a recorded message (unless I am out getting my daily dose of exercise!) you will get straight through to me, Helen, the owner of Mevagissey Holiday Cottages.

Booking amendments as a result of Covid-19 -

Existing 2020 Bookings. For bookings that were due to take place while travel restrictions or lockdown were in place,and for bookings that may be affected by future lockdowns, we are allowing guests to alter the dates of their booking, with no cancellation or amendment fees, to an alternative date. Transfers to dates in 2021 are at the property owners discretion. We are only able to offer one change of dates, and any difference in cost between the original booking and the new dates (i.e a low season booking transferring to peak season) will need to be paid. We would like to reassure guests that where the booking is transferred to an equivalent week in 2021, 2020 rates will be held with no increases. Where under-occupancy discounts were applied, the new booking must be for the same number of guests. We will also apply these more flexible booking conditions to new bookings made for stays in 2020.

Please note - it is the guests responsibility to ensure they are complying with any local or national rules and restrictions, and that their group size and household mix meets current Government rules.

New Bookings for 2020 and 2021. If another national lockdown is put in place, we will again allow guests to alter the dates of their booking, with no cancellation or amendment fees, to an alternative date. We are only able to offer one change of dates, and any difference in cost between the original booking and the new dates (i.e a low season booking transferring to peak season) will need to be paid. If your accommodation is available but you decide to cancel your holiday, our standard cancellation terms will apply. We strongly recommend guests take out appropriate travel insurance which is now widely available and will cover cancellation if you have to self-isolate or test positive for Covid-19.

Guests who show symptoms of Covid-19 prior to the start of their holiday - it is very important that if guests show any symptoms of Covid-19 prior to arrival, they inform us immediately and alter their booking dates.

Guests who show symptoms of Covid-19 during their holiday - Guests who show symptoms of Covid-19 during their holiday must inform us immediately, and return straight away to their home address to isolate. If a guest cannot reasonably return home (for example because they are not well enough to travel), the local health authority will be informed. Guests who cannot return home will be liable for the full cost of their additional accommodation and the cost of bookings affected by the non-availability of the accommodation.

Guests who show symptoms of Covid-19 after their stay - guests must inform us if anyone in their party develops symptoms of Covid-19 after returning home.


How much is the deposit ?

The deposit required to confirm a booking is one third of the total tariff, with the balancing two-thirds due 6 weeks before arrival. If booking within 6 weeks of arrival, the full payment is required to confirm the booking.

How do I pay ?

Payment can be made by any of the following methods.
Card payment online.
Card over the phone - our office number is 01726 842525.
Direct bank transfer - please contact us for account details.
Cheque, payable to Mevagissey Holiday Cottages.

Is bedlinen included ?

Yes, the bedlinen is included at all the properties. Beds will be made up (with duvets) ready for your arrival. Please note, if using an under-occupancy discount - bedding for the number of people specified on the booking form will be provided. If the 2-person discount is used, only bedlinen for the double bed will be included, unless otherwise agreed.

What about bathroom and beach towels ?

Bathroom towels are included at all properties; these towels are to stay in the properties, so please bring your own beach towels.

How do you calculate the price for short breaks, and can I book just 1 or 2 nights ?

The minimum stay is 3 nights, which is calculated as 70% of the weekly tariff; a 4 night stay is 80% of the weekly rate, 5 nights 90% and 6 nights 95%. Short breaks are not normally available between mid - May and the end of September.

Can I bring a pet ?

You are welcome to bring a dog to Goose Cottage, Coach House, Cobbles, Handspan Cottage, Blue Harbour Cottage and The Old Dairy, subject to a small charge (£20/wk/per pet). Trewollock will often accept a well behaved dog; please contact us to discuss. We would remind visitors that pets are not allowed in the bedrooms or on the furniture, and must never be left on their own in the property. Pets should also be cleared up after, both inside (animal hair) and outside the properties. Please bring an old towel for cleaning feet in wet weather!

Do you have travel cots or highchairs available?

Many of the family properties have travel cots and highchairs, and we also have a small number of extra cots/highchairs which can be requested (subject to availability) at the time of booking. We don't make any charge for this.

Where do I park, and is there a charge ?

Each property description states if the cottage has parking, and whether this is on-site, or by permit for the harbourside cottages. Handspan Cottage comes with a permit to cover the parking charge; after unloading, your car must be parked in the harbour car park which is approx 5 mins walk from the cottage on the opposite side of the quay. Cobbles and Blue Harbour Cottage include parking at Willow Car Park, which is approx 2-3 mins walk from Cobbles and approx 5 mins walk from Blue Harbour Cottage. If you are staying at a village centre cottage without on-site parking you will need to carry your luggage/shopping to and from the nearest car park or suitable unloading place - please check with us before booking if this is likely to be a problem. River St short stay car park allows free parking overnight (from 10pm - 9am), ideal if you are likely to be out in your car a lot during your stay.

What time can we arrive, and when must we depart ?

Due to the extra time required to complete the enhanced cleaning schedules, properties will be available from 5pm. If a property has a different arrival time, you will be informed when your booking is confirmed. We realise that during the busy holiday times people often travel early in the morning to avoid traffic; we are however unable to allow access to holiday properties any earlier than stated, as it is impossible to fully clean and prepare a property in less time. Likewise, we require all visitors to vacate the properties by 9am on the morning of departure, unless otherwise agreed.

Where do we collect the keys from ?

Full details of where to collect the key, and directions to the property, will be sent approximately 2 weeks before the start of your holiday.

Can we all squeeze into the cottage? The kids don't mind sleeping on the floor !

All properties clearly state a maximum occupancy, and this includes children over the age of 12 months. Babies under 12 months do not count towards occupancy, but must be included on the booking form. A few of the one bedroom cottages do not allow any children, usually for safety reasons. If you are found to exceed the maximum occupancy of a property, we reserve the right to terminate your booking and will ask you to vacate the property. No refund of the remaining rental will be made.

What is the mobile coverage like ?

There is good mobile reception in Mevagissey and Gorran Haven, but mobile phone coverage in Pentewan and Charlestown can be patchy.

Do the properties have Wi-Fi ?

Yes, all have free Wi-Fi

Do any of the properties have a woodburner or an open fire ?

The Coach House and Cobbles have open fires, in addition to storage heating or electric radiators. Supplies of logs and kindling can be purchased locally. Blue Harbour Cottage has a wood-burning stove in the living room.

What do we do if we have a problem during our stay ?

You will be given contact details and numbers for the owners or their housekeeper, and we are always available to help sort things out. We will always do our best to resolve things quickly, but we need to know immediately if there is something wrong - we cannot resolve problems at the end of your stay or once you have returned home.

We've made a booking and paid the deposit (and / or balance), but now want to cancel. Can I have my money back ?

A booking is a legally binding contract, and guests cancelling a booking will lose any monies paid, subject to our terms and conditions. Cancellation insurance is strongly recommended. Mevagissey Holiday Cottages takes bookings via its website, over the phone, via email requests, and from guests in person. Any person wishing to book a holiday via any of these methods acknowledges that such a booking is made subject to our terms and conditions.You may only request a booking if you agree to these terms and conditions. By requesting a booking you are deemed to have accepted these terms and conditions as governing your booking.

Finally, when choosing a property think carefully about your requirements; cottages in the centre of villages may be convenient for shops/pubs/restaurants, but that often means there is no garden, there may be traffic noise, or parking may be several minutes walk away. Places out of the village centre may be great for peace and tranquility, but you will have a longer walk to get milk or a newspaper. Some of the cottages are hundreds of years old, and may have low ceilings or beams which may be a problem if you are very tall. Mevagissey is perched on steep hills that drop down to the harbour, and this means properties are often approached via steps, or have several flights of stairs inside. Seagulls can be noisy, seaweed may be smelly, and your romantic spot close to the water may mean waves against the windows during a storm! I am always happy to discuss the pro's and con's of each property to help you choose the most suitable place for your holiday, particularly if you have any health or mobility issues, so please feel free to ring for a chat!

Helen Whatty